SEME TECHNOLOGY LIMITED is a limited company registered to operate in Tanzania Mainland with registration number: 189940807, with its principal office at Wazo, Kinondoni in Dar es Salaam, which operates plusx.co.tz, a B2C ecommerce service, to connect customers across Tanzania with authentic, youth-made products. We go beyond transactions, we curate, verify, and deliver quality while amplifying young entrepreneurs and local creativity.
We are committed to delivering your orders quickly, securely, and at the best possible rates. This Shipping Policy outlines how we process and deliver your purchases.
1. Shipping Locations
- We currently ship to the Tanzania mainland.
- If your location is not supported, we will notify you before order confirmation.
2. Processing Time
- Orders are processed within 1 day after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Local Deliveries (within Tanzania): less than 2 days, depending on location.
- Delivery timelines may vary due to unforeseen delays (e.g., weather, courier delays, or customs clearance).
4. Shipping Rates
- Shiping cost are calculated during shiping period depending on location, size of products, and available courier.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
6. Delivery Issues
- If you are unavailable at the time of delivery, the courier may attempt re-delivery or contact you for pickup.
- Incorrect shipping information provided by the customer may result in delays or additional charges.
7. Damaged or Lost Packages
- If your package is lost or arrives damaged, please contact us within 24 hours of delivery with your order number and photos (if applicable).
- We will assist in investigating and resolving the issue with the courier.
8. Returns & Exchanges
For information about returns, please refer to our Return Policy.
9. Contact Us
📞Phone/WhatsApp:0764727529
📧Email:admin@plusx.co.tz
🌐 Website: https://plusx.co.tz