SEME TECHNOLOGY LIMITED is a limited company registered to operate in Tanzania Mainland with registration number: 189940807, with its principal office at Wazo, Kinondoni in Dar es Salaam, which operates plusx.co.tz, a B2C ecommerce service, to connect customers across Tanzania with authentic, youth-made products. We go beyond transactions, we curate, verify, and deliver quality while amplifying young entrepreneurs and local creativity.

At PlusX Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may return the product under the terms below.

1. Return Period

Customers may return eligible products within fourteen (14) days from the date of purchase or delivery.

2. Return Conditions

To qualify for a return, the product must meet all the following conditions:

The product must be returned within 14 days

The product must not be damaged

The product must be in its original condition

The product must be returned with all accessories, manuals, and free items (if any)

The product must be in its original packaging (where applicable)

Proof of purchase (receipt, invoice, or order confirmation) must be provided

3. Products Not Eligible for Return

Returns will not be accepted if:

The product is damaged, broken, scratched, or shows signs of misuse

The product has been altered, repaired, or opened by an unauthorized person

The return request is made after 14 days

4. Refund or Replacement

Once we receive and inspect the returned product:

If approved, we will offer a replacement or refund

Refunds will be processed using the original payment method (or another agreed method)

Refund processing time may take 3–7 business days, depending on the payment channel

5. Return Process

To return an item:

Contact PlusX Store customer support within 14 days

Provide your order number and reason for return

Bring or send the product to the location provided by our support team

After inspection, your refund or replacement will be processed

6. Return Shipping / Transport Costs

If the return is due to a PlusX Store error (wrong item delivered), we will cover return costs.

If the return is due to customer preference, the customer may be responsible for transport costs.

7. Contact Information

For return requests and support, contact:

PlusX Store

📞Phone/WhatsApp:0764727529
📧Email:admin@plusx.co.tz
🌐 Website: https://plusx.co.tz