SEME TECHNOLOGY LIMITED is a limited company registered to operate in Tanzania Mainland with registration number: 189940807, with its principal office at Wazo, Kinondoni in Dar es Salaam, which operates plusx.co.tz, a B2C ecommerce service, to connect customers across Tanzania with authentic, youth-made products. We go beyond transactions, we curate, verify, and deliver quality while amplifying young entrepreneurs and local creativity.
We are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for processing refunds for payments made through our website, which are securely processed via the Mobile Wallet of AzamPay and the CRDB Bank Account.
By making a purchase, you agree to the terms of this policy.
2. General Principle
All refund requests are subject to the approval of SEME TECHNOLOGY LIMITED through PlusxStore, based on the eligibility criteria outlined in this policy. Once approved, refunds will be processed back to the original payment method used at the time of purchase (e.g. the same mobile money wallet or bank account).
3. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Cancelled Orders: Orders cancelled by you (the customer) before they have been processed or shipped by us.
Service/Product Unavailability: If we are unable to fulfill your order due to stock unavailability or discontinuation of a service.
Technical Duplication: In the rare event of a duplicate transaction caused by a technical error.
Major Defects or Inaccuracies: If the product or service received is significantly not as described or is faulty.
4. Non-Refundable Items
The following are generally not eligible for refunds:
Digital Products or Services: Once access has been granted or the digital product has been delivered, it is typically non-refundable, unless otherwise required by law.
Change of Mind: We do not offer refunds simply because you changed your mind about a purchase, unless the product is a physical good and is returned unopened and in its original condition within a specified return period.
Partially Used Services: Services that have been partially used or consumed.
5. The Refund Process
Step 1: Submit a Refund Request
To initiate a refund, you must contact us within 14 days of the original purchase. Please contact our support team at admin@plusx.co.tz or text SMS to 0764727529 with the following information
Ø Your full name and contact details.
Ø Your order number or transaction ID.
Ø The date of the transaction.
Ø The amount of the transaction.
Ø The reason for the refund request.
Step 2: Request Review
Our team will review your request and may require additional information. We will notify you of the approval or rejection of your refund.
Step 3: Processing the Approved Refund
Once your refund is approved:
We will initiate the refund through our integrated AzamPay system.
The refund will be sent directly to the AzamPay wallet or payment account you used for the original transaction. We cannot refund to a different account or method for security reasons.
You will receive a confirmation notification from AzamPay, just as you did for the original payment.
6. Refund Timelines
We will process the refund initiation within 5 business days of approval.
AzamPay Processing & Bank/Mobile Network Times: After we initiate the refund, please allow up to 5-10 business days for the funds to be reflected in your account. The speed of this process depends on the policies of AzamPay and your mobile money provider or bank, which are outside of our direct control.
Contact us through
📞Phone/WhatsApp:0764727529
📧Email:admin@plusx.co.tz
🌐 Website: https://plusx.co.tz
Working hours: Mon–Sat, 9:00 AM–6:00 PM